As a jewelry platform, we have a strict audit of each supplier before we work with them to ensure the quality of our products.
However, there are still some situations that are beyond our control , which is also what we have tried to avoid and oppose. So if there is any quality problems with the product that you ordered, please feel free to contact us. We will reschedule the shipment and send you coupons to express our apologies.
At the same time, we will immediately terminate the cooperative relationship with this supplier, and we will never tolerate any product quality problems. If you haven’t received the parcel within three weeks, you may apply for a full refund.
Please follow the steps to make a complaint: Send email to [email protected], attached the order information and photos of the product that you've received. jewelleryshop-au.com will always protect and defend the rights of our consumers.