One Year Warranty


We have a specific quality assurance team inspect each piece of jewellery before shipping them out. However, if you have received any defective items, please contact us at [email protected] or [email protected]. We would be happy to assist you. (your order number and contact information should be included).


The following warranty terms explains how it works.


Warranty Terms


1. Customers are responsible for the shipping cost to return the items back, including the warranty repair.


2. jewelleryshop-au.comreserves the right to void the warranty on any items that has modified, abused or damaged beyond "normal wear", as confirmed by our jewellery professionals.


3. Customer should ensure that items are safely packed before sending them back. Joanfeel is not responsible for any lost or stolen items.


For any questions, please email us at: [email protected]